Complaints

Filing a Complaint

If you wish to submit a complaint, please contact us by email at complaints.fl@paymonade.techTo help us review and resolve your complaint efficiently, please include the following information where applicable:

• Full name and customer/account number of the complainant
• Contact telephone number and email address
• A detailed description of the complaint
• Any relevant supporting documents or evidence
• The date and time of the incident or event giving rise to the complaint

Complaints may be submitted in English or in any other language previously used in communications with our team, and will be handled by our Customer Support team in accordance with our internal complaints handling procedures.